5 Steps to choosing a janitorial service company

The phone rings. The mail arrives. Regardless of how the message is delivered, it’s a promise you’ve heard before: “We can save you money on your janitorial services.” There isn’t a facility manager or a business owner who isn’t interested in hearing more.

But with so many janitorial service companies to choose from, how do you know which one to go with? Here are some tips on how to choose the right commercial cleaning company.

Step 1: Insist on a Walk-Through
Every building is different. Janitorial service companies that make bids based on square footage of an office aren’t taking into account how that space is being used. For example, a roomful of cubicles requires a different level of janitorial services than an office lobby, the president’s office, or a computer center.

Step 2: Demand References
Do the janitorial service companies you are considering have experience with commercial cleaning or office cleaning? Some janitorial companies service homes, not businesses. Others are start-up businesses with little industry knowledge. The best option is to go with a janitorial service company with decades of experience that knows what it takes to maintain an office building that fosters productivity and a positive image. Reputable firms will happily supply contact information of customers with needs similar to yours.

Step 3: Think Beyond Green
These days, most janitorial service companies use earth-friendly cleaning products. But what about the people-friendly health and safety practices that protect your employees, tenants and visitors? Good janitorial service companies should know the difference between cleaning, sanitizing and disinfecting. You never want to find a restroom mop in a food service area.

Step 4: Who Will Answer Your Call?
Emergencies happen. When you need to make a distress call in the middle of the night or on a holiday weekend, will you get an answering service or your account rep?

Look for janitorial service companies that offer direct phone access to account managers all day, every day, who will dispatch a task force to your location within minutes, not days.

Step 5: Compare Apples to Apples…
If you’re choosing among several janitorial service companies, remember that low prices might also mean low quality. When you’re comparing janitorial service companies, review all of the specifications in the proposal – such as the daily, weekly and monthly tasks and the schedule for completing them — so that you can make a fair comparison.

For more information about Complete Cleaning Company’s janitorial services, contact us today!